they make strategy happen
Most organisations don’t have too much difficulty in identifying their strategy – their problem is making it happen. In our experience strategy only becomes action when people in the organization feel connected to something that they can believe in and feel part of. It’s not a question of ‘alignment’ – it’s a question of thinking, feeling and acting.
Innovation happens when people combine an innovation mindset with the ability to get other people to listen to their ideas and commit resources to them. You get new processes and products when people are empowered to look for them and empower themselves to get the buy-in to turn them into reality.
they make knowledge move
A lot of knowledge in organisations gets stuck somewhere and doesn’t move to where it’s needed. Creating a database or putting a tool on the intranet usually doesn’t help very much. You get knowledge-sharing when people are motivated to partner with each other and create knowledge pathways across the company.
they work across cultures
Different professional and local cultures in the company are precious sources of local pride, identity and knowledge. But culture can also be a barrier that blocks access to resources and slows strategic initiative. You unlock the value of diversity when people acquire the cross cultural competence to work across the organisation.